Privacy Policy
Safeguarding the privacy of South African players is one of the key features found at Easy bet. The site provides a Privacy Policy explaining amongst other things how Easybet collects, uses, and stores personal data. This document is intended to create a safe experience while safeguarding the rights and interests of all users.
Information Provided by Users
Some of the data Easybet receives directly from visitors to improve their use of the services and also to comply with legal obligations. The information users supply consists of:
- Identity information: name, surname, date of birth, identification documents, and contact details such as e-mail address, phone number, and home address;
- Financial details: credit/debit card details and financial account data) required for deposits and withdrawals;
- Usage data: information about how visitors use the site, including time and frequency of logging in and play;
- Site activity data: these are the logs of all activities performed by players — game preferences, bet history, bonus claims, etc.
Details Collected Automatically
Easybet automatically gathers information about all users using third-party tools and services. An example is Google Analytics, which collects data using cookies. These are small text files that are stored on the user’s device and help Easybet to understand it better in terms of behavior and, in turn, make your pastime on the website better. Types of cookies:
- Persistent files stay on a device after visitors go offline, so they offer ease and continuity;
- Session files are temporary and deleted once the web browser is closed.
Easybet uses session and persistent cookies to track usage, provide features on the site, and deliver customized content to South African players.
Legal Basis for Processing Personal Data
Easybet processes personal information only if relevant data protection laws require legitimate grounds. These include:
- Execution of a Contract. To provide services such as account management and gameplay;
- Legal Obligation. To abide by applicable laws and regulations;
- Legitimate Interests. For purposes like fraud prevention, site improvement, and marketing;
- User Consent: Where players give implicit consent to a specific use of their data.
Why does the Casino use Personal Data?
Easybet applies the data it gathers for different functions. The most common goals are:
- Improving User Experience. Personalizing content, game suggestions, and promotions;
- Service enhancement. Gathering data to improve portal features and functionality;
- Marketing. Notifying users about new offers, services, and events through email, SMS, or over the phone;
- Account activation. Helping in account verification, deposits, withdrawals, inquiries, and other related issues;
- Communication. They are reaching out to visitors for necessary announcements such as game updates, customer support replies, or policy modifications.
Data Processing and Storage
Easybet will also not keep personal data longer than is necessary for the purposes set out in this paper. The brand is free to have the information for a longer time if it is necessary for legal purposes, to resolve disputes, or to enforce agreements. Usage data is retained for shorter periods unless required to enhance security or improve site functionality.
How the Casino May Transfer User Data
Under certain situations, Easybet will have to pass on players’ information to third parties, but always securely and ethically. These include:
- Service providers. To analyze service use, improve the portal, and contact players;
- Business transactions. Mergers, acquisitions, and disposals of company assets;
- Affiliates. The brand discloses personal info to parent companies, sister companies, or joint ventures;
- Business partners. To provide users with appropriate products, offers, and services;
- Law enforcement. When the company is lawfully asked to disclose data to authorities;
- Upon user consent. For any other purpose, the user consented to.
Security
At Easybet, player data security is treated as a top priority, and measures are implemented to protect against any unauthorized access, breach, or abuse. The brand follows KYC (Know Your Customer) policy for safe, secure, and transparent gaming.
How Is User Data Protected?
Easybet uses encrypted databases with the highest quality to store user information. These safeguards are intended to prevent unauthorized access and safeguard the integrity of data. Additionally, conducting regular security audits and updates enhances protection.
Users’ Rights
Players at Easybet have several rights under South Africa’s data protection laws. The information regulator provides standard forms to exercise these rights, including:
- Objecting to processing. Players can object to how their personal information is being used;
- Requesting corrections or deletion. Users can request updates or deletions to their information;
- Filing complaints. Players can lodge complaints with the Information Regulator if they believe their rights have been violated.
